Help & FAQ’s
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@grandcomps
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Send us an email with your query
email@gmail.com
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Mon - Fri from 9am to 5:30pm
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What happens if you don't sell all the tickets?
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How many tickets can I buy?
The number of tickets each individual can hold is displayed on the prize page.
Maximum tickets varies with the number of total tickets available.
There is a max limit of 10 tickets per person across all prizes, with some lower odds prizes having a lower limit – you can see the max limit for lower odds prizes on the prize page.
How is the winner chosen?
Live draw prizes are drawn using Google PIN Wheel. The system enters all of the sold ticket numbers, then runs
and selects a winning ticket number. The winner of this type of draw will receive an automatic text/email to inform them of their win with details of the next steps to have their prize delivered.
All entrants – whether live draw or auto draw will receive an email after the draw informing them of who won.
Where are you based - How do I get my prize?
Cebu City, Philippines.
If you want to collect the price in personal we will offer you gas money and fill your vehicle up to get you home.????????
Prizes will be delivered via courier with FREE delivery charge within CEBU province ONLY.
link here: https://en.wikipedia.org/wiki/Category:Municipalities_of_Cebu
What payment methods do you accept?
For now we accept GCASH, PAYMAYA and RCBC.
Do I have to pose for a winners photo?
We encourage it but we cannot force everyone to do it.
Can I sell my prize if I WIN?
For now. NO.
We will consider it in the future.
Do you do FREE DRAWS?
YES.
Can I win more than once?
ABSOLUTELY.
The outcome of draw is random.
Do I have to buy max tickets to WIN?
NO.
Where Can i find the ticket numbers?
Upon entry to a competition you will receive an email confirming your order followed by an email with your ticket numbers.
Please ensure you’ve entered your email address correctly – whilst you will still be in the draw if your email is wrong … it saves you panicking, dropping us an angry message to say you’ve not received your tickets … only for reason to be you’ve entered your email incorrectly.
Ticket numbers are also available almost instantly after purchasing from within your account section.
You can also view the public entry lists for each prize to see both yours and other entrants numbers in that draw.